As per the experts, the B2B market will boom in 2021, which indicates the number of B2B customers and business will grow exponentially. This is highly positive for the businesses especially because of the slowdown in the market due to the recent COVID-19 pandemic. However, with vast B2B orders, B2B Suppliers (manufacturers, C&F, distributors) will face higher challenges in B2B business in order handling and management.
According to the report, approximately 89% of the customers believe that customer experience is proportional to their products. The B2B 2021 trend is all about enhancing the B2B customer’s experience and services.
Additionally, according to McKinsey & Company, B2B digital leaders drive five time higher revenue growth. The secondary sales data is highly crucial for analytics and planning. The question is, are you in a position to get this data and drive more sales and revenue to your business?
Let’s take a look at the challenges that you might face in B2B order management systems and how you can overcome them.
But before, let’s throw some light into the order management system to understand it better.
The B2B order management involves the process starting from how a company salesperson takes an order from a B2B customer or B2B customer orders directly, processing the same by the warehouse to pack and ship it, intimate to the customer and monitoring the same till the customer receives. Due to an island of software applications such as Billing, inventory and manual processes, these processes are currently partially done by people and by applications and some of them such as dispatch notification or tracking are not followed due to missing automation.
The order management system consists of various steps, right from receiving the order, approving the order to the product’s final shipment.
With the increased product models, SKUs or partlines, mobility and sales reach in far flung areas , challenges have increased significantly. Some of the difficulties faced by businesses in B2B order management are:
Now that you are aware of the challenges you might face in B2B order management, you can take some practical steps to efficiently remove the hard work and run the B2B order management process.
So far, we have seen the challenges and benefits of the B2B order management system. The main question that strikes is, ‘Does your business need a B2B order management system?
Figuring out this is crucial. Below are some of the signs that point out that your business needs a B2B order management system.
Profitley is cloud-based one of the fastest-growing and flexible order management platforms for B2B sales automation to assist you in different ways. It is a cross functional app and allows every stakeholder – distributor, salesperson , B2B Buyer to use it as per access rights. Some of Profitley’s powerful features that help you solve B2B obstacles and include an efficient order management system are provided below.
This does not end the exceptional functionalities of Profitley. You can also enjoy additional benefits such as validity management, pricing management, and more. Profitley lets you save time and effort by providing you all the functionalities on one platform.
Irrespective of the business size, Protiley serves various kinds of users and helps take your business to the next level.
With the increased global trend, business needs to evolve too. One of the keys to a successful business is keeping your customers happy by fulfilling their needs. These needs can be easily fulfilled by having reliable B2B order management platforms like Profitely.
Do platforms like Profitely help process orders more quickly?
Platforms like Profitley boost your business’s success by providing all the functionalities in one place. From receiving orders to the product’s final delivery, Profitley enables you to complete and manage the process efficiently.
What is a B2B order?
Online order purchases between companies are defined in B2B eCommerce or business-to-business electronic commerce. Since orders are handled online for wholesalers, retailers, dealers, and other forms of B2B vendors, ordering productivity is increased.
What is order management in the supply chain?
Order management includes integrating multi channel orders with product accounts, data storage, and order handling, including credit card authentication, delivery processes, and returns across the entire fulfillment network.